Hello... and THANK YOU for visiting our site...
BUILD/SHIP STATUS...
I have managed to stay on my normal building schedule, shipping custom builds in within 1-2 days, all depending on the product, day and time the order arrives.
DELIVERY STATUS...
Due to the massive amount of purchases by the public over the last 3-4 months it has caused a backup in shipping distribution centers
(ie: USPS, UPS, FedEX, etc).
UPS has stated to me they are backed up as much as a month and Canadian UPS as much as 3 months.
While it seems that deliveries are getting slightly better... "SOME CASES" it has taken 2-3 weeks for the deliveries within the U.S. instead of 2-3 days for USPS. However there "COULD", not necessarily will be, but COULD be a delay in receiving your shipment.
Of course International orders are also taking longer.
"SOME" countries have even declared a situaiton of force majeure for all inbound and outbound letters, parcels and exress mail service until further notice.
So please "CONTACT" us before placing any international orders.
Unfortunately all of this is out of my control.
The only USPS deliveries that are still on-time is Priority Express (1-2 days by 3pm), except for international orders, which is more costly (about $30).
If you opt for this method of shipping please send an "EMAIL"
immediately following the placement of your order.
AS FOR CONTACTING US...
If it's necessary to contact me you will find all the information you need on the Contact Page.
Or, you can just click here to send your message.
If you opt to call I am only able to answer your calls during the times I'm in the office but not usually when in the shop.
You see, when in the shop I am often around loud equipment which makes it very difficult to hear the phone.
If there is no answer, you MUST leave a message with your name, reason for the call and a phone number to receive a return call.
(Still to many pollution calls coming in.)
I WILL return your call as soon as I can. Overall though, it is best to use email.
Thank You Again for your interest and/or continued business with StepinStik.com.
Wishing all continued good health and happiness. Together we will get through these trying times. United we stand, divided we fall.
~ BubbaSam ~
Last Updated: Jul 29, 2020
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